Ticket Transfer Guide

Sometimes plans change. If you bought a ticket but can no longer go to the event, or you have extra purchased tickets, you can transfer a ticket to someone else. This guide explains everything you need to know to do that, step by step, in plain language.

There are 3 ways to transfer a ticket

The options you see depend on how the event organizers have set things up. Here is a quick look at all three:

Not sure which type is right for you? Here is a simple breakdown.

Which type will you see?

The transfer buttons that appear on your account depend on how the event is set up:

• The Free Transfer button is almost always available when transfers are open.
• The Paid Transfer button only appears if the event has paid transfers turned on.
• The Ticket Resale button only appears if the event has the resale market turned on.

If you don't see all three options, it just means the event organizers haven't enabled them.

All transfers begin from the Tickets tab on your Account page. Here is how to get there:

1. 1
   Log in to your account and click Menu, then choose Account.
2. 2
   Click the Tickets tab at the top of your account page.
3. 3
   Your primary ticket will appear in a green box. In that box is an expandable 'Ticket Options' accordion. Click to expand the 'Ticket Options' and you will see a Ticket Transfer section with an email field and one or more transfer buttons.
   
   If you purchased additional tickets, scroll down past your primary ticket to the 'Additional Tickets section' to access transfer options for additionally purchased tickets.

The transfer area on your Tickets tab looks like this:

A Free Transfer is the simplest way to give your ticket to someone you know. Think of it like gifting your ticket to a friend. They don't pay anything, and neither do you get anything back. It's totally free for both sides.

How to do a Free Transfer

1. 1
   Go to your Account → Tickets tab. Find the Ticket Transfer section under your ticket.
2. 2
   Type the email address of the person you want to give the ticket to in the "Recipient's Email" box.
   Step 2 — Enter the recipient's email

   Recipient's Email

   Free (gift) Transfer
3. 3
   Click Free (gift) Transfer.
4. 4
   A warning screen will appear showing the details of the transfer. Read it carefully. Check the box that says "I have read and understand the above", then click Transfer to confirm.

What happens next

• Your ticket is put "on hold", it won't be usable by either of you until the other person accepts or the offer expires.
• The recipient gets an email telling them a ticket has been offered to them.
• They need to go to the Buy a Ticket page and accept the offer before it expires.
• If they accept: the ticket moves to their account. Your ticket is gone.
• If the offer expires or they decline: the ticket comes back to you automatically.

A Paid Transfer works like a Free Transfer, but with one big difference: the person receiving the ticket pays for it. You pick exactly who gets the ticket by entering their email, and once they pay, most of your original ticket money is returned to you.

How to do a Paid Transfer

1. 1
   Go to your Account → Tickets tab. Find the Ticket Transfer section under your ticket.
2. 2
   Type the email address of the person you want to send the ticket to in the "Recipient's Email" box.
   Step 2 & 3 — Enter the recipient's email and click Paid Ticket Transfer

   Recipient's Email

   Paid Ticket Transfer
3. 3
   Click Paid Ticket Transfer.
4. 4
   A warning screen will appear showing exactly how much money you'll get back (the original ticket price minus the processing fee and transaction fee). Read it, check the confirmation box, then click Transfer to confirm.

What happens next

• Your ticket is put "on hold", it can't be used until the recipient responds.
• The recipient gets an email letting them know a paid ticket has been offered to them and how much it costs.
• They go to the Buy a Ticket page and pay for the ticket to accept it.
• Once they pay: the ticket moves to their account and you are automatically refunded your money (minus the fees).
• If the offer expires or they decline: the ticket comes back to you and no money changes hands.

A Market Transfer (also called "Ticket Resale") puts your ticket into a shared pool where anyone looking for a ticket can buy it. You don't pick who gets it, the system handles everything. If someone buys it, you get most of your money back. If nobody buys it in time, it comes back to you.

How to do a Market (Resale) Transfer

1. 1
   Go to your Account → Tickets tab. Find the Ticket Transfer section under your ticket.
2. 2
   Click the Ticket Resale button. (No email address is needed, you don't pick who buys it.)
   Step 2 — The Ticket Resale button (no email needed)

   Ticket Resale

   Help
3. 3
   A warning screen appears. It will tell you how much you'll get back (the ticket price minus a processing fee and transaction fee) and how long the ticket will be listed. Read it, check the confirmation box, then click Place up for Resale.

What happens next

• Your ticket goes into the public resale pool. Other people searching for tickets may find it.
• Your name and personal information are not shared with whoever buys it.
• If someone buys it: you are automatically refunded your money (minus the 3% fee). The ticket goes to the buyer.
• If nobody buys it before the listing expires: the ticket comes back to your account at no charge.

If someone sends a ticket your way, whether it's a free gift, a paid offer, or a resale ticket you found in the market, here is what you need to do to claim it.

You'll get a notification

When a transfer is waiting for you, a blue or yellow notice will appear at the top of any page after you log in. It will say who sent it, what kind of transfer it is, and when the offer expires.

How to accept a transfer

1. 1
   When you see the transfer notification, click the link to go to the Buy a Ticket page (or navigate to it from the menu).
2. 2
   The page will show you the transfer offer, who it's from, the ticket details, and the expiration time.
3. 3
   Choose one of two options:

   • Accept — For a free transfer, the ticket is added to your account right away at no charge. For a paid or resale transfer, you'll be taken to checkout to pay for it.
   • Deny — You decline the offer. The ticket goes back to the original owner's account.

What if I want to refuse the offer?

Just click Refuse Offer on the notification banner. This tells the system you don't want the ticket, and it goes back to the person who sent it. You can also decline from the Buy a Ticket page.